Frequently Asked Questions

What products does Prime Fire Supplies offer?

Prime Fire Supplies provides a comprehensive selection of fire safety products tailored to meet Australian Standards. Our range includes portable fire equipment such as extinguishers, hose reels, and fire blankets, along with passive fire protection systems designed to prevent the spread of fire and smoke. We supply fire panels and detection systems featuring trusted industry brands for early detection and immediate response.

To ensure compliance with AS1851, we offer a variety of maintenance and service spares, as well as custom and standard signage for clear and effective safety guidance. We also stock essential components like hydrant landing valves and fittings for fire hydrant systems, door hardware and accessories to support fire door safety, and reliable fire-rated cables that maintain electrical safety in high-heat conditions. For added protection, we offer cabinets and covers to secure fire equipment, batteries as dependable power sources for emergency devices, and PPE and first aid supplies essential for personal safety and emergency care. Finally, our range includes warden and evacuation equipment to support a well-coordinated emergency response.

Are your products compliant with Australian Standards?

Yes, all of our products meet or exceed Australian Standards. We are committed to providing reliable, high-quality products that comply with AS1851 and other relevant fire safety regulations, ensuring our clients are both safe and compliant.

Do you offer bulk pricing or discounts for large orders?

Yes, we provide competitive pricing for bulk orders. Please contact our sales team at sales@primefiresupplies.com.au for a tailored quote based on your order size and requirements.

Can Prime Fire Supplies assist with product recommendations for my specific needs?

Absolutely! Our knowledgeable team is here to help you choose the best products based on your business type, location, and specific fire safety requirements. Contact us anytime for personalized support.

How quickly can I expect my order to be delivered?

We prioritize fast, reliable delivery across Australia. While delivery times may vary based on location and product availability, we offer same-day delivery upon request to meet urgent needs whenever possible. Our team is dedicated to going above and beyond for our clients—whatever you need, we’re here to make it happen. We’ll provide you with estimated delivery times when you place your order.

Do you offer maintenance services or reminders for when fire safety equipment requires service?

Yes, we provide tailored reminders for regular maintenance to ensure your equipment remains compliant with AS1851 standards and fully operational. In addition to maintenance, we offer a variety of fire-related services, including customized evacuation diagrams, comprehensive fire training for staff, and tailored fire protection solutions to fit your unique needs. Whatever you require to maintain a safe and compliant environment, just ask us—we’re here to help.

Can I track my order once it’s shipped?

Yes, we provide tracking details for all shipped orders. Our team will send you the tracking information once your order has been dispatched.

How do I become a registered account holder with Prime Fire Supplies?

To register a business account, please complete our credit application form, available on our website, and email it to us at sales@primefiresupplies.com.au. Once received, our team will review your application and reach out to guide you through the next steps and explain the benefits of having an account with us.

What should I do if I need a product that isn’t listed on your website?

If you’re looking for a specific product that isn’t on our site, reach out to us! We may be able to source it or provide a suitable alternative to meet your needs.

How can I contact Prime Fire Supplies for further questions or assistance?

We’re here to help! You can reach us by phone at 1300 338 028 or by email at sales@primefiresupplies.com.au. Our office hours are Monday to Friday, 7:00 am – 4:00 pm, and by appointment on weekends and public holidays.